Privacy Policy.

1. Who we are

Herbie PC Care is a sole-proprietor PC cleaning and repair workshop based at 205 San Pedro St, Tondo, Manila, Metro Manila, Philippines. Throughout this policy "we", "us", and "our" refer to Herbie PC Care.

2. The information we collect

We only collect information that is necessary to provide our services. This includes:

• Contact details — your name and phone number (and optionally Viber / SMS) so we can confirm your booking and call you when your unit is ready.
• Pickup address — only if you book home pickup or on-site service.
• Unit information — make, model, serial number where visible, and observed symptoms. Recorded on the intake form for diagnostic purposes.
• Service photographs — we photograph the disassembly and reassembly of every unit for quality control. These are stored locally and never published without your written consent.

We do not access, copy, browse, or open your personal files, photographs, documents, browser history, accounts, or any data stored on the unit. Our work is on the hardware, not the data.

3. How we use your information

Your information is used solely to:

• Schedule, confirm, and complete your service booking
• Contact you with quotes, status updates, and pickup notifications
• Maintain a service history so we can recall what was done last time you visited
• Issue receipts and warranty records

4. Sharing with third parties

We do not sell, rent, lease, or share your personal information with any third party for marketing purposes. The only exceptions are:

• When required by Philippine law, court order, or lawful request from a government agency
• When you explicitly authorise us to do so (for example, to coordinate with a parts supplier on a warranty claim)

5. Data retention

Service records (your name, phone, and a summary of work performed) are retained for three years from the date of service, after which they are deleted or anonymised. Service photographs are retained for 90 days after pickup unless required for an open warranty claim.

6. Data security

Customer records are kept on a single, password-protected workshop computer that is not connected to public networks. Paper intake forms are stored in a locked drawer and shredded after digitisation. Service photographs are stored locally on encrypted storage.

7. Your rights under the Data Privacy Act

Under Republic Act No. 10173 (Data Privacy Act of 2012), you have the right to:

• Be informed of what personal data we hold about you
• Access a copy of your personal data on file
• Correct any inaccurate or outdated personal data
• Request the erasure or blocking of your personal data, subject to legal retention obligations
• File a complaint with the National Privacy Commission (NPC) if you believe your rights have been violated

8. Cookies and the website

This website does not use tracking cookies, advertising pixels, or analytics scripts. We do not have a login system, accounts, or any data submission that leaves your browser — the contact form on our Contact page is non-functional and serves as a prompt to call us directly.

External resources loaded by this site include Google Fonts (for typography) and Google Maps (on the Contact page, for our shop location). These are subject to Google's own privacy policies.

9. Children's privacy

Our services are intended for adults. We do not knowingly collect personal information from anyone under 18. If you are a parent or guardian and believe we have collected information from a minor, contact us and we will delete it.

10. Changes to this policy

We may update this policy occasionally. Any material changes will be reflected by updating the "Last updated" date at the top. We encourage you to check back periodically.

11. Contact us

For any question about your data or this policy, or to exercise any of your rights under the Data Privacy Act, contact us at:

• Phone / SMS / Viber: 0920-857-0392
• Address: 205 San Pedro St, Tondo, Manila, Metro Manila
• Hours: Monday – Saturday, 9:00 AM – 7:00 PM

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© 2026 Herbie PC Care. This privacy policy is provided in good faith and reflects our actual operating practice as of the effective date. It is not legal advice; if you have specific concerns, please consult counsel familiar with Philippine data privacy law.